Alyssa Coxes CV
Alyssa Cox
Currently
Learing HTML, CSS, and SQL
Specialized in
Python
Education
2016-2020 Mountianside High School
August 2020 - April 2024 Brigham Young University, Provo
September 2024 - now Brigham Young University - Idaho, Rexburg
- B.S. of Data Science
Occupation
November 2020 - October 2021 Customer Service Associate, The Home Depot
- Processed payments and returns with accuracy and efficiency.
- Directed customers to appropriate departments for additional support.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sep 2021 - Oct 2021, May 2023 - Aug 2023, May 2024 - Sep 2024 Market Team, Hoffman Farms Store - Provided exemplary customer service by engaging with guests and guiding them seamlessly through the payment and checkout procedures, thereby enhancing their overall experience. - Demonstrated proficiency in operating POS systems while collaborating with team members to maintain fully stocked and visually appealing market displays. - Exhibited confidence in interactions with guests, with a focus on adeptly upselling products by imparting comprehensive knowledge about the farm, bakery, and merchandise offerings.
Volunteering
Jan 2019 - Mar 2020 AVID Tutor, Beaverton School District - Facilitated student-led tutorial groups of seven students - Established and maintained rapport with students - Determined from student notes and discussions the concepts that need to be taught or re-taught - Set an example of personal excellence and high expectations for all AVID students to follow - Communicate frequently and honestly with the AVID coordinator regarding student progress and areas of concern
Nov 2021 - Apr 2023 Volunteer, The Church of Jesus Christ of Latter-day Saints - Set and accomplished weekly and long-term teaching and personal improvement goals. - Managed social media pages, overseeing content creation and posting schedules. Responsibilities included curating and posting engaging content and promptly responding to audience inquiries and messages.